Terms & Conditions
What Are The T&C’s?
These Terms and Conditions set out the terms on which Strong and Company Ltd t/a FestiBox (henceforth referred to as FestiBox) provides the Website and offers for sale any Goods to You and on which You agree to use the Website to make Orders. These Terms and Conditions apply to all Orders made via the Website.
Please review these Terms and Conditions carefully and make sure that You understand them before using the Website and/or making an Order. If You do not agree to these Terms and Conditions, You must cease use of the Website and must not make an Order through the Website.
Acceptance of T&C’s
By using the Website and/or making an Order, You accept and agree to be bound by these Terms and Conditions.
FestiBox may at any time modify these Terms and Conditions. We will notify You of any changes to these Terms and Conditions either by emailing You (at the email address entered by You into the registration form on the Website) and/or by posting a notice on the Website. By continuing to use the Website and/or making any Order after changes to these Terms and Conditions are made and notified to You, You agree to be bound by such changes.
You can review the most current version of our Terms and Conditions at any time by clicking on the ‘Terms and Conditions’ link located at the bottom of the Website. It is Your responsibility to ensure that You are familiar with the current Terms and Conditions. You are advised to check the above link on a regular basis.
By accessing and using the Site to make purchases you are confirming that you are 18 years of age or over. This includes the purchase of any products containing alcohol.
What is the Website?
The Website is an electronic retail store which combines physical product sourced or manufactured by FestiBox with digital printed product commissioned or created in-house by FestiBox.
A customer can buy and send gifts and digitally downloaded products, separately or together.
How to Make An Order
Users may browse the Website for free and may view products without any obligation to make an Order.
If You wish to purchase Goods shown, You may select it by clicking “Add to Basket” on the Listing for the relevant Goods. The default setting for the quantity of Goods shown is generally (though not always) one item.
When You click the “Add to Basket” button on an item, the Goods shown will be transferred to Your Basket.
At this stage, you can choose the recipient of a ‘FestiBox’.
As each ‘FestiBox’ is treated as a separate order, different recipient details and packaging details must be provided for each one.
By adding Goods to Your Basket, You have not entered into any binding commitment. At any time prior to payment, You can delete any item from Your Basket by selecting the ’remove’ button below the relevant Goods in Your Basket.
When You have finished selecting Goods, You may select the “Checkout” button at the bottom of Your Basket.
Discount codes, vouchers and free credit may be restricted or terminated at any time without prior notice. Use of such discount codes, vouchers and free credit are limited to one per household unless otherwise stated.
FestiBox will not see or receive Your credit or debit card details or the letters or numbers of Your secret code (to the extent that You are required to enter these). These will be viewable only by the payment provider and/or Your card issuer (as applicable).
When Your payment has been processed, You will receive a confirmation email from FestiBox.
On completion of the payment process which shall occur at the later of submission by You of Your credit or debit card details and (to the extent applicable) submission of the relevant letters or numbers of Your secret password, an Order will to have been made.
The cancellation and refund policies set out below shall apply to such Order.
Prices and Promotions
Prices are as set out on the website and include VAT (where applicable) at the current rate but exclusive of delivery charges. We reserve the right to alter prices at any time. If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.
Delivery
Delivery charges (if applicable) will be added at checkout, for each separate address that goods are being delivered to. More information can be found in our Delivery & Returns section.
If by accident the sender adds the wrong items to the wrong box, FestiBox will not be at fault and will consider the delivery final.
If by accident FestiBox include the wrong items within the wrong box, FestiBox will take full responsibility and pay for the return and replacement of said items.
FestiBox rely on third parties to provide delivery services. We are not responsible if estimated timelines are not met. If You do not receive a delivery in time, You may cancel Your Order in accordance with the cancellation policy detailed below.
If you order goods from our Website they are for delivery inside the UK only.
More information on our delivery methods can be found in our Delivery & Returns section.
Returns
If for any reason You are unhappy with Your Order:
(a) if the Goods were delivered to You, you must return them by post within 14 days of receiving them, for an exchange in the first instance, or full refund if a replacement cannot be made.
(b) if the Goods were delivered to someone else, you must return them by post within 14 days of receiving them, for an exchange in the first instance, or full refund if a replacement cannot be made.
(c) if Returns are made, the full FestiBox must be returned rather than individual items that comprise the FestiBox.
All items must be returned new, unused and with all tags and original packaging. Please note: Unless faulty, we are unable to accept returns of perishable items, earrings (for hygiene reasons), personal items sold with a hygiene seal where that seal has been broken, underwear, swimwear, products made to order, or any item that has been used or returned in an unsaleable condition. Returns that do not meet our policy will not be accepted and sent back to You or your Recipient.
We reserve the right to replace goods wherever possible, prior to offering refunds.
Refunds will only be credited to the original payment method used. The refund does not include any shipping or handling costs.
We strongly advise You to send all returned items by a secure signed for service. Any returned items must be insured for the full amount of the sum paid and signed for on delivery.
FestiBox will not be responsible for any lost or damaged Goods. Therefore, You are advised to retain the proof of postage certificate for any Goods returned.
Where You have had Goods delivered to a specified address and decide that You do not wish to keep Goods that You have ordered, postal costs for returned Goods will be Your responsibility. In the event that Goods posted to You are damaged, faulty or incorrectly supplied, FestiBox will refund the postal costs incurred by You.
If You have opted to receive a refund FestiBox will credit the original purchaser`s credit/debit card for the sum paid within 14 business days of receipt of the returned Goods. Card refunds may take 2-3 business days to appear in Your account.
Orders which are used for commercial purposes and subsequently returned (e.g. for use as props for photography) are actively monitored. FestiBox reserve the right to refuse to serve customers suspected of undertaking this activity for future orders. If you require products for commercial purposes, please get in touch at festibox@strongandco.net for more information.
Payments
We currently accept all major credit cards. Our e-commerce platform is using Stripe for a trustworthy and secure check out process, making ordering your cards anywhere at any time a simple, safe and seamless experience.
If you create an account and enter your payment details, your card will be stored securely by Stripe so that you can check out on future visits without re-entering your card details.
We never store or have access to your credit or debit card details.
On occasion, Stripe will send the issuing bank a request for either a £0 or a £1 authorisation to verify that the card is issued, and the bank will allow it to be authorised. This is a security measure from Stripe, to ensure that your card is chargeable, and will have no effect upon the overall price you pay for any products you purchase from the FestiBox site or mobile applications. Regardless of whether or not the authorisation is declined, the authorisation request is reversed immediately. However, even if the bank declines the authorisation, some people may still see an authorisation for £1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement; depending on the bank, it will be removed from your statement within a few weeks, if not sooner.
Account Security
You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the login details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.
Intellectual Property Rights
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to FestiBox. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of FestiBox. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written.
Jurisdiction of Site
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with FestiBox you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Company Info
Registered Company Name - Strong and Company Limited